Question 1

I have a ticket for an event that I can no longer attend. Can I get a refund?  Can I give the tickets to a friend?

Accepted Answer

We only offer refunds for shows that are canceled. However, for most events, we can transfer the name on your ticket(s) to someone else. Email us at info@cityfarmpresents.com with the order number and new name that you want on the ticket.  Note that only one name is allowed per order (not per ticket) and that tickets to some events are non-transferrable.
Will Call name transfers requests must be received before at least 24 hours before the show.

Question 2

I purchased tickets online. What do I need to check in at a show?

Accepted Answer

You need to bring a valid photo ID to check in at will call. Please note, many of our events are 21+. (IDNYC is not an acceptable form of ID - see below.)

Question 3

Do you accept IDNYC for entry?

Accepted Answer

ICNYC is not accepted at proof of age. You can read more about what you can and can not do with IDNYC here

Question 4

I’m “old” - do I really need to bring my ID?

Accepted Answer

Yes. Our policy is no valid ID, no entry no matter how “old” you think you look. No exceptions.

Question 5

Do I have to be 21+ in order to attend an event? Even if I’m with a guardian?

Accepted Answer

21+ shows require a valid photo ID (IDNYC is not valid for bar entry) and no one under the age of 21 will be admitted without exception.

Question 6

I wish to buy tickets for a show that is currently marked as “Sold Out” on your calendar. Will there be any more tickets made available at the door?

Accepted Answer

If a show is marked as sold out there are no more tickets available in advance or at the door.

Question 7

Do you serve food at your events?

Accepted Answer

Sometimes - if food is available it will be communicated on the event webpage. For events held at Industry City, we recommend visiting the Food Hall.

Question 8

Do you have a lost and found and if so, how do I find out if you have my items?"

Accepted Answer

Yes, we do. Please email us at info@cityfarmpresents.com with item information including color, brand, description, and when you left it at the venue. We will confirm whether it has been turned in.  Note: it may take us up to 24 hours to respond.

Question 9

I mistakenly left my credit card at your event. How do I retrieve it?

Accepted Answer

Please email info@cityfarmpresents.com first to ensure your card is here. If it is, you can pick it up any night we are open for an event. Please check our calendar to see our current schedule of events. All credit cards left behind with an open tab will be closed out with a 20% gratuity added.

Question 10

Are your bars cash only?

Accepted Answer

No – we also accept Visa, MasterCard, American Express, and Discover.
There is also an ATM on site at Industry City.

Question 11

I’m press, can I get into an event for free?"

Accepted Answer

All press requests must be submitted via email to press@cityfarmpresents.com at least
24 hours prior to the requested show. Walk up press requests, with appropriate credentials,
will be considered on a case by case basis.

Question 12

Are there any restrictions on what I can bring to a Summer Series event?

Accepted Answer

Yes, restricted items include glass bottles, cans, coolers, alcoholic beverages, controlled substances, weapons, folding chairs, bikes, scooters, rollerblades, skateboards, beach umbrellas, laser pointers, video cameras, cameras with 100MM+ lenses, pets, and drones.

Question 13

Can I bring my camera to your events?

Accepted Answer

Yes. But please no flash photography. If you are a member of the press, please contact us at press@cityfarmpresents.com.

Question 14

Will my bag be checked?

Accepted Answer

For the safety of all attendees, bags may be checked by security upon entry.

Question 15

Do you have a bag or coat check?

Accepted Answer

Sorry, we typically do not offer a bag or coat check area.

Question 16

It's raining and I have tickets to a Summer Series at Industry City event - will the show be cancelled?

Accepted Answer

Our outdoor events are rain or shine. If the weather becomes dangerous to the performers or attendees, the show may be canceled. Follow us on Facebook and Twitter for updates. In the event of a cancellation, ticket holders will receive an email. Personal umbrellas are permitted.

Question 17

Is Industry City Handicap Accessible?

Accepted Answer

Yes. If you need to make special arrangements or have further accessibility questions,
please contact us at info@cityfarmpresents.com.

Question 18

How can I partner with City Farm Presents?

Accepted Answer

As an independent entertainment and production company, we are always looking for ways to partner. Please contact us at info@cityfarmpresents.com to connect!

CITY FARM PRESENTS

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