CITY FARM PRESENTS

We only offer refunds for shows that are canceled. However, for most events, we can transfer the name on your ticket(s) to someone else. Email us at info@cityfarmpresents.com with the order number and new name that you want on the ticket. Note that only one name is allowed per order (not per ticket) and that tickets to some events are non-transferrable. Will Call name transfers requests must be received before at least 24 hours before the show.

You need to bring a valid photo ID to check in at will call. Please note, many of our events are 21+. (IDNYC is not an acceptable form of ID - see below.)

ICNYC is not accepted at proof of age. You can read more about what you can and can not do with IDNYC here

Yes. Our policy is no valid ID, no entry no matter how “old” you think you look. No exceptions.

21+ shows require a valid photo ID (IDNYC is not valid for bar entry) and no one under the age of 21 will be admitted without exception.

If a show is marked as sold out there are no more tickets available in advance or at the door.

Sometimes - if food is available it will be communicated on the event webpage. For events held at Industry City, we recommend visiting the Food Hall.

Yes, we do. Please email us at info@cityfarmpresents.com with item information including color, brand, description, and when you left it at the venue. We will confirm whether it has been turned in. Note: it may take us up to 24 hours to respond.

Please email info@cityfarmpresents.com first to ensure your card is here. If it is, you can pick it up any night we are open for an event. Please check our calendar to see our current schedule of events. All credit cards left behind with an open tab will be closed out with a 20% gratuity added.

No – we also accept Visa, MasterCard, American Express, and Discover. There is also an ATM on site at Industry City.

All press requests must be submitted via email to press@cityfarmpresents.com at least 24 hours prior to the requested show. Walk up press requests, with appropriate credentials, will be considered on a case by case basis.

Yes, restricted items include glass bottles, cans, coolers, alcoholic beverages, controlled substances, weapons, folding chairs, bikes, scooters, rollerblades, skateboards, beach umbrellas, laser pointers, video cameras, cameras with 100MM+ lenses, pets, and drones.

Yes. But please no flash photography. If you are a member of the press, please contact us at press@cityfarmpresents.com.

For the safety of all attendees, bags may be checked by security upon entry.

Sorry, we typically do not offer a bag or coat check area.

Our outdoor events are rain or shine. If the weather becomes dangerous to the performers or attendees, the show may be canceled. Follow us on Facebook and Twitter for updates. In the event of a cancellation, ticket holders will receive an email. Personal umbrellas are permitted.

Yes. If you need to make special arrangements or have further accessibility questions, please contact us at info@cityfarmpresents.com.

As an independent entertainment and production company, we are always looking for ways to partner. Please contact us at info@cityfarmpresents.com to connect!